1. All items in this shop are in Hand and pre-order stocks. (PRE-ORDER : STATED WITH 7-12DAYS ESTIMATED RECEIVED ITEM)
2. The price shown is fixed and non-negotiable.
3. The price shown does not include postages fees.
4. You must fill up the Payment notification form once the payment is remitted.
5. You will receive items around 7-12 working days* after the payment is confirmed.
6. You can replace with other items (Have to wait another 7-12 working days), save balance into your account or request for full refund if any ordered good is out of stock.
9. Out of stock item, please email us:
- -Order reference number
- -Bank Account details (Account holder name and account number) Refund Process made within 2-3days working days.
* This estimation time is calculated based on overall successful deals from our previous customers, you might receive the parcel late due to custom checking, out of stock issue or late delivery by the courier company too. Your understanding is highly appreciated.
GENERAL TERMS AFTER SALE
- This site updated weekly and monthly ,but the factory is daily run into the volume of large, inevitably sometimes encountered out of stock.
- Manual measurement method, may error 2-4cm
- Due to computer setting and photoshooting technique, therefore the color of actual product may vary from photo.
- We do not responsible on any lost or damage of items during delivery.
- Cancellations after payment only entitle to refund of 50% of total amount.
- ITEM ON SALE IS NON-REFUNDABLE AND EXCHANGE (MARKDOWN PRICE, SEASONAL SALE)
- Please return your item within Two (2) days working day upon received the parcel.
- Your item cannot be returned after (2) days working day for items received.
- Please send the defective item photo to : firstname.lastname@example.org for clarification.
- Unauthorized Return : The Goods will not will re-send to customer and no refund for Unauthorized Return.
Requirements for a valid return:
- Proof of purchase (order number, tax invoice, etc.)
- Bank details in Shipping Label if the original payment is made via our payment gateway
- Reason for return has to be valid and return acceptance conditions met (check out below)
For which reasons can I return an item?
You may want to return your item due to any of the following reasons:
x : Not Required | ✓: Required
|Reasons for return||YOUR RETURN MUST BE :|
|New condition||Sealed condition||Complete (free gifts, accessories, original packaging)||Not damaged||Tags & labels attached|
|Delivery - Wrong Product||✓||✓|
Product sealed should not be broken EXCEPT for item type that cannot be differentiated visually based on information provided on the box / packaging only
|Quality - Defective||x||x||✓||✓||✓|
|Delivery - Parts Missing||✓||x||x||✓||✓|
|Customer - Change of Mind||NOT ALLOWED TO RETURN|
- In the unlikely event that your return does not meet requirement(s), our Customer Service will notify you before sending it back to you. In this instance, your return courier/postal fee will not be reimbursed. Returns are not applicable for all under garments due to hygiene purposes.